This English text is a translation of the Turkish original, provided for your convenience. In case of any discrepancy, the Turkish text prevails.
Article 1 – Parties
This Membership Agreement is concluded electronically between Mehmet Fatih Çetin ("Seller"), owner of the hediyesahibi.com website, and the person who registers on the website ("Member"), when the Member completes the registration. The Seller's contact details are on the Contact page.
Article 2 – Subject
This agreement sets out the conditions under which the Member uses the website with an account and the rights and obligations of the parties. Membership is free of charge. A Pre-information Form and a Distance Sales Agreement are issued separately for every order placed on the website; the order terms are governed by those documents.
Article 3 – Membership
- To become a member you must be at least 18 years old and fill in the registration form with correct, complete and up-to-date information.
- The Member is responsible for keeping the account password secret and for the transactions made through the account. If the Member believes that a third person knows the password, they should change it and inform the Seller.
- The Member can update their details under My Account.
Article 4 – Rules of use
- The Member uses the website in line with the law, this agreement and public morals and does not act in a way that harms the website, other users or third persons.
- No attempt may be made to compromise the security of the website, disrupt its operation or collect content and data with automated software.
- Texts, images, logos, designs and other content on the website belong to the Seller or its licensors and may not be copied, distributed or used commercially without permission.
Article 5 – Personal data and commercial messages
The Member's personal data is processed as described in the Privacy Notice (KVKK) and the Privacy Policy. Commercial electronic messages about campaigns and promotions are sent to the Member only on the basis of separate consent per channel; membership does not require this consent.
Article 6 – Term and termination
- This agreement has no fixed term. The Member can close their account at any time by writing to [email protected].
- If the Member breaches this agreement, the Seller may suspend or close the account, stating the reason. This does not affect the Member's rights arising from orders placed earlier.
- When the membership ends, personal data is deleted, destroyed or anonymised at the end of the legal retention periods stated in the Privacy Notice (KVKK).
Article 7 – Changes
The Seller may change this agreement. The current text is published on this page; changes that materially affect the Member's rights are also notified by e-mail. A Member who does not accept a change may close their account.
Article 8 – Dispute resolution
The Buyer may send requests and complaints about orders, delivery, withdrawal and other matters to the Seller by phone at +90 553 647 99 07, by e-mail to [email protected] or to the KEP address [email protected]. There is no separate complaints channel.
In case of a dispute, the Buyer may apply, within the monetary limits set every year by the Ministry of Trade (186.000 TL for 2026), to the consumer arbitration committee (tüketici hakem heyeti) where the Buyer lives or where the consumer transaction took place; for disputes above that limit, to the consumer court, after the mandatory application to a mediator before filing a lawsuit under article 73/A of Consumer Protection Law No. 6502. Applications to the consumer arbitration committee can also be made online through the Consumer Information System (TÜBİS) on e-Devlet.
Article 9 – Entry into force
This agreement enters into force when the Member completes the registration.
Document version: 2026-09-24
